How refunds are paid
Approved refunds are issued to your original payment method (via Stripe, or PayPal where used). We do not issue cash refunds or transfer to a different card or account.
Timing
Once we receive and inspect a returned item, we process eligible refunds within 3–5 business days. Your bank or card issuer may take a further 5–10 business days to show the funds.
One-time orders
For eligible returned items, we refund the product price. Original shipping is refunded only where the item was faulty, damaged or incorrect. Change-of-mind return shipping is not refunded.
Membership refunds
Glow Club and Glow Studio are billed in advance. If you cancel, your membership stays active until the end of the current period and is not pro-rated. Physical Glow Studio seasonal items already dispatched are not refundable once shipped, except where faulty.
Faulty or damaged items
If an item arrives faulty or damaged, contact support@amppowerenkg.shop within a reasonable time with photos. We'll arrange a replacement or full refund including any shipping paid.
Questions
For any refund question, contact AMPPOWER ENGINEERING LTD at support@amppowerenkg.shop.
Contact
AMPPOWER ENGINEERING LTD, 8 Jacks Road, Saltcoats, North Ayrshire, Scotland, KA21 5NT, United Kingdom.
support@amppowerenkg.shop · +44 7917182598